Active listening is not the art of hearing, but the art of understanding. You are focusing on the other person and not the next words you are saying. Everyone can hear, but most people do not listen. Become a listener.
Communication comes in many forms so be open to it. It may change from time to time, but it's usually the same message repackaged. One technique I try to use is repeat back what I have heard. Repeat back "I understood what you said... and what I heard was you are mad because..."
Anything can be justified. You can take someone's candy and when they call you on it... you can find an excuse. You thought it was yours. It was old. You were preventing them from eating it to help them. Excuses are a dime a dozen. Excuses are common, but apologies are not. Appreciate the people who hear and value the one's who listen. It's the people who listen and care that matter...
Have a wonderful day everyone and keep smiling...
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This is a nice little post with some good observations.
ReplyDeleteI have recently come across a model on active listening & it seems to align to some of your key points:
Active Listening Model
awesome... thank you
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